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Force-close CalmerNow and open it again. Check that you have a recent iOS or Android version, then restart your phone. If the issue continues, email support with your device model and OS version.

Open CalmerNow and go to the Premium / paywall screen. Sign in with the same Apple ID or Google account used for the purchase, then tap Restore Purchases. Wait for confirmation that Lifetime Premium has been restored.

Make sure you are signed in, then use Restore Purchases on the paywall. Entitlements are managed through the App Store or Google Play and RevenueCat. If restore does not work, email support with the account used for the purchase and an approximate purchase date.

Lifetime Premium is a one-time in-app purchase. It is not a recurring subscription in the current product. It unlocks unlimited Premium AI usage and additional premium features such as extra calm sounds and longer Focus Mode sessions. Use Restore Purchases after reinstalling or switching devices.

You can use many tools without an account. To sign in on iOS, open Settings and choose Sign in with Apple when prompted. Signing in lets the app associate Premium access and sync selected wellbeing data. Signing out ends the session; it does not delete your account.

CalmerNow uses on-device local notifications, not remote push messaging. Open Settings in the app, enable the reminder you want, and allow notifications in your phone’s system settings. If you previously denied permission, turn notifications on for CalmerNow in iOS Settings or Android app settings.

Reframe, Make It Calmer, and other optional AI tools need a network connection. Stay on the screen for a moment. If nothing returns, check your connection and try again. Persistent delays can be reported to support.

While signed in, go to Settings → Delete account. If you cannot use the in-app control, email yigit.cilli@gmail.com with the subject “CalmerNow account deletion”. See the Data & Account Deletion page for what is removed.